Last Modified: October 2, 2026 Effective Date: October 2, 2026

Welcome to www.gomayu.com (the "Website"), operated by Zeta Tours and Travels Pvt. Ltd. ("we," "us," or "our"), a company registered under the laws of Nepal. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or book any of our services.

By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please do not access the Website.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide when you:

• Register or create an account

• Make a booking or purchase

• Submit an inquiry or contact form

• Subscribe to our newsletters or promotions

• Contact our customer support team

This information may include:

• Full name

• Date of birth

• Passport and travel document details

• Postal address

• Email address

• Phone number

• Payment information (credit/debit card details, bank transfer details)

1.2 Non-Personal Information

We may automatically collect non-personal information when you access our Website, including:

• IP address

• Browser type and version

• Operating system

• Pages visited and time spent on each page

• Referral source

1.3 Chats with GIVA, our AI travel assistant

When you chat with GIVA on our Website or app, we collect:

• the messages you type and GIVA's replies;

• the page you were on when you started the chat (for example, the tour you were looking at);

• a random chat number that links the messages of one conversation;

• any details you choose to share, such as where and when you want to travel, how many people are travelling, and your name, phone number or email.

We use this to answer your questions, help you plan your trip, pass your request to our travel consultants when you ask for it, and improve the answers GIVA gives. Our team may read these chats. Please do not share passport numbers, card details or other sensitive information in the chat — our consultants will ask for what they need through a secure channel.

GIVA's replies are produced by artificial-intelligence technology from trusted third-party service providers. We share your messages with them only so that GIVA can reply to you.

If you send a voice message, your recording is sent once to our trusted third-party AI service provider to turn it into text and recognise the language; we keep only the text, not the recording. GIVA's answer to a voice message, or any answer you choose to listen to, is read aloud by the same kind of service. You can always type instead.

When you chat with GIVA we also record the approximate location of your internet connection (country and city), your type of device and browser, how you reached our Website (for example an advert or a search), the language you write in, and how long you chat, so we can understand and improve the service. We do not guess your gender or other personal details; we only note what you tell us.

1.4 Photos and reviews from our travellers

If you post a public review of your Gomayu trip (for example, a Google review), we may show it on our Website next to the tour or destination you travelled on. We show: the photos you posted, your first name and the first letter of your last name, your star rating, the month of your trip, and a link to the original review. We do this to show real traveller experiences to people planning a similar trip. You can ask us to remove your photo or review at any time (see Section 7).

1.5 Careers assessments

If you take an online assessment when applying for a job with Gomayu, your device's camera must be on. We take a still photo when you start and about once a minute while you answer, to confirm that the applicant is the person taking the assessment. No video or sound is recorded. The photos are stored privately, seen only by our HR team, and deleted automatically after 90 days.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing bookings, payments, and travel arrangements

• Communicating booking confirmations and trip updates

• Providing visa assistance and travel documentation support

• Offering personalised travel recommendations

• Sending promotional materials and offers (with your consent)

• Improving our Website, services, and customer experience

• Complying with legal and regulatory obligations

• Preventing fraud and ensuring the security of our platform

• Answering your questions and helping you plan trips through GIVA, our AI travel assistant

• Showing reviews and photos that travellers have shared publicly about their trips with us

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website.

3.1 Types of Cookies

• Essential Cookies: Required for the Website to function properly.

• Analytical Cookies: Help us understand how visitors interact with the Website.

• Advertising Cookies: Used to deliver relevant advertisements and promotions.

3.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website.

4. Disclosure of Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

4.1 Third-Party Service Providers

We work with trusted third-party partners to deliver our services, including:

• Payment processors

• Airlines and hotel reservation systems

• Visa and documentation service providers

• Marketing and analytics platforms

• Customer support tools

• Artificial-intelligence service providers that produce GIVA's replies

These partners are required to handle your data securely and only for the purposes we specify.

4.2 Legal Obligations

We may disclose your information if required by law or in good faith where such action is necessary to:

• Comply with legal processes or government requests

• Protect our rights, property, or safety

• Prevent or investigate fraud or wrongdoing

• Ensure the safety of our users and the public

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change.

5. International Data Transfers

As an international travel company serving travelers to destinations worldwide, your information may be transferred to and processed in countries outside Nepal. These countries may have different data protection laws. By using our services, you consent to such transfers. We take appropriate measures to ensure your data remains protected.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include:

• Secure server infrastructure

• Encrypted payment processing

• Restricted access to personal data within our team

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request correction of inaccurate or incomplete information.

• Deletion: Request deletion of your personal information, subject to legal obligations.

• Objection: Object to processing of your data for marketing purposes.

• Withdrawal of Consent: Withdraw consent for processing where consent is the legal basis.

• Removal of review photos: Ask us to stop showing any photo or review of yours on our Website. We will remove it within 5 business days.

To exercise any of these rights, contact us using the details below.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and reporting requirements. Booking-related information is typically retained for a minimum of 5 years in accordance with Nepal's financial and tax regulations.

Chats with GIVA are kept for 24 months and then deleted or made anonymous, unless they are part of a booking, in which case they are kept with the booking records. Review photos are shown for as long as the original review is public, or until you ask us to remove them.

9. Third-Party Links

Our Website may contain links to third-party websites, including airline, hotel, and destination partner websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on this page with a revised effective date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Gomayu Operated by Zeta Tours and Travels Pvt. Ltd. Kathmandu, Nepal

Email: info@gomayu.com Phone: +977 9709047652 Landline: +977 01-5923052

We will respond to all inquiries within 1 to 2 business days.