Introduction
At Gomayu, operated by Zeta Tours and Travels Pvt. Ltd., we believe travel should be stress-free from the very first step. This policy outlines how bookings work, what happens if plans change, and what you can expect from us at every stage of your journey. Please read this carefully before confirming your booking.
Booking & payment
We keep payments staged so you never pay everything up front:
70% advance — at booking confirmation
A minimum 70% advance payment is required to confirm your booking and begin visa applications and ticketing.
Remaining balance — after visa & tickets
The remaining balance is due after visa approval and ticket issuance.
Full payment — before departure
Full payment must be completed before your departure date.
Late payment may result in automatic cancellation of your booking without refund.
Cancellation timeline
All cancellation requests must be submitted in writing to info@gomayu.com. Your refund depends on how many working days before departure we receive your request.
*Days are counted as working days before departure. Full refunds exclude non-refundable services (below). Partial refunds are subject to hotel and supplier policies. No refund is issued for no-shows under any circumstances.
Non-refundable services
Some costs are committed to third parties the moment they're issued and can't be recovered, regardless of cancellation timing:
- Special hotel rates and Maldives resort bookings.
- Cruise packages and pre-paid activities.
- Visa service fees in case of delay or rejection.
- Unused services, early departures and voluntary trip curtailments.
Visa & flights
Visa services
- Visa approval is at the discretion of the respective embassy or consulate.
- Visa service fees are non-refundable in case of delay or rejection.
- Gomayu is not liable for any loss due to visa delay or rejection.
Flight tickets
- All cancellations and changes are subject to airline fare rules.
- Gomayu is not liable for flight delays, cancellations or schedule changes.
No-show policy
- No refund will be issued for no-shows under any circumstances.
- Unused services, early departures and voluntary trip curtailments are non-refundable.
Liability & disclaimer
Events beyond our control
Gomayu is not liable for delays or cancellations caused by events beyond our control, including natural disasters, government actions, strikes or pandemics.
Talk to us
Email info@gomayu.com or call +977 9709047652 / 01-5923052. For urgent queries, WhatsApp us for a faster response.